With only a few days left before the new year, I'd like to say a few words about how this past year went.
First of all, I'm proud of what we've achieved at X-Formation. This year has been
very exciting.
To start with the numbers, our user base has grown by an incredible 500%. The way I see it, this means we have 5 times as many development partners helping us to improve our products. I don't want to call our users
customers; we want our users to be
partners, working with us as part of our community.
To help you, our valued partners, play an active role in X-Formation, we've recently introduced our
issue tracker system. This system helps us capture your input and enables us to make our software even better. Reports of software glitches or ideas for how our software can best meet your needs are always welcome.
The issue tracker also makes the support process even faster, allowing you to follow the real-time status on issues that interest you. In the few week’s time that this system has been available, I already see it as a success, allowing us to work even more closely with you.
As we've said many times, X-Formation is not just about software products. It's about solving needs. This is why we've been taking a number of steps to improve support, and I'm pleased to say that emails are normally answered within 6 hours and most issues are handled in a very short time as well.
Our increase in user base has also allowed us to create better software. This year, we've had 9 major and 4 minor releases, for a total of 13 releases. Even large companies can't match that speed. Furthermore, we are investing more in quality assurance to make the release process go even more smoothly.
In addition, we've published two entirely new products this year:
License Distribution Service, which allows large-scale license fulfillment and activation; and an addition to
License Statistics that lets you monitor standalone applications.
These new products help to satisfy requests from our existing users, to better help them solve their needs. Furthermore, it has allowed us to advance our products to a higher level and bring you a complete end-to-end solution. I anticipate that the upcoming year will also have an exciting entry, as we already have many different initiatives in the pipeline.
Finally, and most importantly, I would like to thank all our users for their support during 2007. It certainly has been hectic at times, but that’s a good thing. We also want to welcome several of the new partners we've started to work with this year; both resellers and development partners – customers, that is – as well as business partners. We hope that you will continue your valuable contributions in the new year, letting us serve you even better. As we bring in 2008, I hope we will be able to help you even more effectively, and as always, we welcome your feedback to let us do so.
I and rest of X-Formation wish you a prosperous and happy new year!
