Monday, August 11. 2008
Striving towards IJW technology
IJW is a (cool) technology that Microsoft invented with .NET. Essentially, IJW is the connection layer between managed and unmanaged code. IJW stands for "It Just Works." Personally I find the name IJW a fascinating thing; who wouldn't want to make software that just works, right?
Understanding what our customers are really looking for, we're making our own efforts at employing IJW technology. In practice, this means that we're trying to cut down on the number of problems and fuss you'd imagine come along with products that deal with software licensing. History has shown that this is a difficult thing, which we're reminded of nearly every day when people call us complaining about their legacy license manager not working properly with License Statistics.
For example, we recently talked with one customer who said he couldn't get his application to work with License Statistics. When we told him to make a simple change in his configuration file, he asked whether the software would pick up the change by itself. He was perceptibly surprised when we told him that the application would do everything for him and he needn't worry. This is IJW in action: another problem solved and another customer who can worry less.
An interesting side note to this story is that this particular improvement to the software was suggested as a part of our customer-driven development program.
As far as other IJW technology we're implementing, we're actively trying to cut down on the time you have to spend searching for information. A lot of articles have recently been added to our knowledgebase for your benefit. We've also been adding yet more checks to our quality control to ensure there are fewer problems and cut down on the time spent on bug tracking -- which leaves more time for developing better license management software for our customers.
Hey, IJW is a beautiful thing, isn't it?
Understanding what our customers are really looking for, we're making our own efforts at employing IJW technology. In practice, this means that we're trying to cut down on the number of problems and fuss you'd imagine come along with products that deal with software licensing. History has shown that this is a difficult thing, which we're reminded of nearly every day when people call us complaining about their legacy license manager not working properly with License Statistics.
For example, we recently talked with one customer who said he couldn't get his application to work with License Statistics. When we told him to make a simple change in his configuration file, he asked whether the software would pick up the change by itself. He was perceptibly surprised when we told him that the application would do everything for him and he needn't worry. This is IJW in action: another problem solved and another customer who can worry less.
An interesting side note to this story is that this particular improvement to the software was suggested as a part of our customer-driven development program.
As far as other IJW technology we're implementing, we're actively trying to cut down on the time you have to spend searching for information. A lot of articles have recently been added to our knowledgebase for your benefit. We've also been adding yet more checks to our quality control to ensure there are fewer problems and cut down on the time spent on bug tracking -- which leaves more time for developing better license management software for our customers.
Hey, IJW is a beautiful thing, isn't it?
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This is a blog on the topic of software license management provided by X-Formation.