Isn't it amazing... we spent about 40% of our time this week explaining to our customers that their legacy licensing system is configured incorrectly, and therefore won't work with License Statistics until those issues are resolved. Unfortunately, we cannot fix these bugs despite our best intentions and efforts to help our users.
With our focus on being a responsible leading provider of software licensing products, many users have come to rely on our services so much, that we've found ourselves spending more and more time supporting products that aren't ours. To help both our users and our support team, we've been adding articles to our
software licensing knowledgebase that advise users how to solve common problems with legacy systems that are used with License Statistics.
So what do we do with all this intelligence we've gathered on bad software? We use it to make our software better! Many people tell us that our software is simple to understand and use. Much of this ease of use comes from responding to and resolving the issues that our users come to us with.
The bottom line is that your feedback benefits both of us. Our newly introduced
customer-driven development program is a big success, because it enables our users to help themselves, help each other, and help us to do our job better. After all, who is better at knowing what you need than you are?
We believe that your contributions make it possible to bridge the gap between existing legacy licensing systems and the more modern solutions that we provide.
Do you have a question or an idea for us? Contribute today and see how we can help you make your life easier.
