After doing your best to anticipate what your users want from your software product, the next step is to ask your users whether you got it right. If you did your job well, when you ask your users for feedback, you may get limited new ideas, because it does indeed meet their expectations and gets the job done. Such is the case for
LM-X License Manager and
License Distribution Service.
As our offerings and number of customers are increasing, we too need to keep track of our users, so we're now integrating LM-X and License Distribution Service as solutions to manage our own offerings.
As a colleague said recently, "... this is like eating your own dog food." While our users give us every indication that our "dog food" is high quality, in the process of using our software to solve our own license management needs, we will discover the exact problems that annoy users from time to time. With our initial use, we've already proposed a ton of new functionality that will both enhance ease of use and fix those minor annoyances.
The end result: what once was dog food becomes gourmet fare. Bon appetit!
